F.A.Q
FAQ
How long do I have to return an item ordered on RENZOA?
You have 14 calendar days from the date of receipt of your order to register your return request.
Can I exchange a product?
Unfortunately, exchanges are currently not possible for orders placed on renzoa.fr However, you can return the order or item under the conditions described and place a new order.
Are delivery costs refunded?
Order delivery costs are not refunded.
How is my order packaged?
All items are carefully packaged in a parcel. Items requiring protection are placed in a dustbag or a box (cardigan, trousers ect). During busy commercial periods, the packaging may be reduced to best meet the indicated delivery timeframes.
Can I request gift wrapping?
We currently do not offer the gift wrapping option on our online store.
Can I modify my order?
Once your order is confirmed, changes cannot be made. You have 14 calendar days following receipt of your order to return it to us free of charge. As we cannot yet offer exchanges, we will refund the returned items, provided the return request and refund is confirmed.
What should I do about a quality issue concerning my item?
We are committed to offering the most beautiful items and take care to check and test all of the
materials used to make our clothes. However, in exceptional cases, you may notice an issue with the quality of your item. Please send us the following information, in writing via our contact form :
Your order number.
The relevant item's reference number, which can be found on the care label.
The issue with your item, including photos.
Details on how the item has been washed and any useful information to help us identify how the issue may have occurred.
Our advisors will forward your request to our quality department, who will be able to evaluate your item and provide you with the most suitable solution.
How do I look after my item?
As each material is different, proper care is required. Please carefully follow the care instructions provided on the label of each RENZOA item attached to the purchased product. Failure to comply with these instructions may result in damage to the item, in which case it will not be considered defective and no refund will be issued.
